IOTransfer Frequently Asked Questions

When IOTransfer on your PC doesn't recognize your connected iOS device, you can try the following steps to fix the issue:

1. Confirm the hardware and software environment.

IOTransfer supports iPhone, iPad, and iPod touch with iOS 8 or later.

IOTransfer does not support iPod nano, shuffle, and classic.

2. IOTransfer can only detect iOS device when iTunes recognizes it successfully. If your iTunes doesn't recognize your connected iOS device, please follow the steps here.

3. Please open Control Panel, try uninstalling iTunes and its components in accordence with the following order, and then reinstalling iTunes.

   1) iTunes

   2) Apple Software Update

   3) Apple Mobile Device Support

   4) Bonjour

   5) Apple Application Support (32-bit)

   6) Apple Application Support (64-bit)

4. If your iOS device can be detected by iTunes but still cannot by IOTransfer, please quit IOTransfer and relaunch it to see if it works.

5. If the problem persists, please contact our Support Team for further assistance.

Step 1: Install IOTransfer AirTrans app on your iOS device and open it.
Please go to App Store and search for IOTransfer AirTrans to install it. If already installed, ignore this step.

Step 2: Open IOTransfer > click AIR-TRANS tab > click Start Transfer

IOTransfer will automatically search for the available iOS device on the same network as the PC. 

If failed, you can scan the QR code with IOTransfer AirTrans on iOS device to complete the search.

Step 3: On IOTransfer Airtrans search result page, click on the iOS device name to connect. 

Step 4: Click the Send to iPhone/Send to iPad/Send to iPod button to select the files you want to send to your iOS device.

Step 1: Go to the VIDEOS tab and click Converter

Step 2: Click Add Files to select the videos you want to convert and click Output Format to select a file type.

Step 3: Click the Convert Now button to start the process.

If you also want to watch videos on your iDevice, please tick the option of “Automatically transfer the converted videos into your iOS device” before you convert the video.

You are able to add your favorite books to your iOS device. Here is how to add Books from computer to your iOS devices via IOTransfer.

1. Connect iPhone/iPad/iPod to computer via a USB cable.

2. Open IOTransfer > go to the MANAGE tab > click Books > click Import to start transferring.

IOTransfer offers you an easy way to sync books from iOS device to computer. In the following, we take iPhone as an example, and show you how to transfer books from iPhone/iPad/iPod to computer with IOTransfer.

1. Connect your iOS device to PC and run IOTransfer.

2. Open IOTransfer > go to the MANAGE tab > click Books > click Export

3. Choose save location on your computer and click OK  to start transferring.

Transfer videos from computer to iOS device allows you to enjoy your favorite videos anywhere, anytime. IOTransfer's powerful video-transfer feature ensures safe video transferring process at very fast speed. Here is how to transfer videos from computer to your iOS device.

1. Connect your iOS device to PC and run IOTransfer.

2. Go to MANAGE tab > click Videos > click Import

3. Choose videos from computer and click Open to start transferring.

When it's done, the videos are transferred from computer to your iOS device successfully.

Backup videos to computer will help free up more iPhone storage space. As one of the best iPhone manager, IOTransfer offers you an easy solution to transfer videos from iPhone to computer rapidly and safely.

Here’s how to transfer videos from iPhone to computer with IOTransfer.

1. Connect your iPhone to computer and run IOTransfer

2. Go to MANAGE tab > click Videos > select the videos you want to transfer > click Transfer

3. Choose save location and click OK to start transferring.

When it's done, the videos are transferred from your iPhone to your computer successfully.

IOTransfer's transfer feature allows you to import photos and images from computer to your iPhone/iPad/iPod device. Here, we take the iPhone as an example and show you how to transfer photos from a computer (Windows) to iPhone with IOTransfer.

Step 1: Connect your iPhone to computer and run IOTransfer.

Step 2: Go to MANAGE > click Albums > click Create > enter this new album’s name

Step 3: Open this newly created album > click Import > select the photo you want to transfer > click Open to transfer photos from computer to iDevice.

IOTransfer offers you the easiest and fastest solution to transfer photos from iPhone to Windows computer. Here’s how to transfer photos from iPhone to Windows PC via IOTransfer.

1. Download, install and run IOTransfer.

2. Connect your iPhone to a computer via USB cable.

3. Go to MANAGE tab to click Albums or Camera Roll.

4. Choose the photo you want to transfer and click Export.

5. Choose the save location on your computer and click OK.

When it's done, the videos are transferred from your iPhone to your computer successfully. In this successfully transferred message box, we provide the option "Delete from iOS device after transfer". Once you click it, it will delete the transferred files from your iOS device to free up more valuable space on your iOS device.

Step 1: Connect your iPhone to computer and run IOTransfer.

Step 2: Go to MANAGE > click Music > select the songs you want to delete > click Delete > click Yes to start the deletion.

Besides, you can follow these steps to safely and easily delete iPhone photos, videos, books, contacts, podcasts, and voice memos.

In order to import/delete the apps on your iPhone, you should turn off the restrictions settings on your iPhone first. Please follow the steps below:

For iOS 11.4 and earlier versions:

1. Go to Settings and locate General

2. Turn on Restrictions

3. Switch off Deleting Apps

For iOS 12 and later version:

1. Go to Settings and tap Screen Time

2. Tap Contents & Privacy Restrictions > iTunes & App Store Restrictions > Deleting Apps > Switch to Allow

If this doesn't work, please contact online support for help.

Version 4.0

+ Fully compatible with iOS 13

+ Added Send To My iDevice context menu to conveniently transfer files from your computer to iDevices

+ New Similar Photo Cleaner finds and deletes the similar or duplicate photos on your computer or iDevices to free up more space.

+ Improved Downloader in Videos module for a higher download success rate

+ Optimized Photos module helps retain the EXIF data of the photos exported to your PC

+ Support 16 multi-languages

+ Fixed all known bugs

Version 3.3

+ New iCloud Photos Manager conveniently accesses and manages photos and videos in iCloud Photos.

+ Newly display respective media types like Selfies, Panoramas, Bursts, Screenshots, Videos, Animated, etc in Photos.

+ Newly support renaming video files to manage videos easier.

+ Newly support deleting the built-in Apple apps.

+ Optimized the inner logic of previewing HEIC photos on a PC.

+ Constantly improved MANAGE to operate smoother and be more stable.

+ Enhanced Contacts to support merging duplicate contacts.

+ Optimized the logic of detecting and installing Apple Components.

+ Lots of UI optimization for a better experience.

+ Updated 17 multi-languages.

+ Fixed known bugs.

Version 3.2.1

+ Fully compatible with the new iPhone XR/ XS/ XS Max and iPad Pro 3.

+ Improved AIR-TRANS to transfer files rapidly.

+ Optimized MANAGE to load iOS device's contents faster.

+ Updated 7 multi-languages.

+ Fixed known bugs.

Version 3.2

+ New GIF Maker creates animated GIFs in seconds.

+ Video Converter newly supports adding files by drag and drop.

+ Contacts newly supports importing/exporting Outlook and Google contacts in CSV format.

+ Optimized AIR-TRANS to transfer files faster and more stable.

+ Optimized the installation and update procedure.

+ Try out AIR-TRANS to get another 7-day trial.

+ Fixed known bugs.

+ Updated 16 multi-languages.

Version 3.1.1

+ Fully supported iOS 12. 

+ Newly supported managing iPad Voice Memos.

+ Fixed known bugs.

Version 3.1

+ New Instagram Downloader helps you easily download Instagram photos and videos.

+ Newly supported importing and exporting Audiobooks from iBooks.

+ Newly supported importing files by drag and drop.

+ Newly supported viewing and editing ID3 Tags information to manage your song library with ease.

+ Newly supported importing and exporting the Contacts in TXT & CSV formats.

+ Newly supported canceling delete action within 5 seconds.

+ Adopted cloud analytics technology in Downloader to support downloading more online videos.

+ Accelerated the speed of loading your iDevice contents.

+ Simplified the connection process between AirTrans and PC.

+ Improved UI for a better experience.

+ Updated 16 multi-languages.

Version 3.0

+ New AirTrans - Wirelessly and freely transfer or share photos, music, videos, etc. between your iOS device and computer anytime.

+ New Video Converter - Convert videos into various file formats, such as MP4, MP3, AVI, MKV, MOV, and directly transfer them to iDevices.

+ Transfer & Manager - Transfer & manage your photos, music, videos, contacts, etc. between your iOS device and computer.

+ Video Downloader - Download online videos from various famous video websites, such as YouTube, Twitch, and Instagram.

+ Junk File Cleaner - One-click to clear all caches and junk files on your iOS device to free up more space.

+ More user-friendly UI with smoother operation process and larger interface size.

+ Supported 14 languages

+ More can be discovered by you.

Version 2.1

What's New:

+ New Instagram Downloader helps you easily download Instagram photos and videos.

+ Newly supported importing and exporting Audiobooks from iBooks.

+ Newly supported importing files by drag and drop.

+ Newly supported viewing and editing ID3 tag information to manage your song library with ease.

+ Newly supported importing and exporting the Contacts in TXT & CSV formats.

+ Newly supported canceling delete action within 5 seconds.

* Adopted cloud analytics technology in Downloader to support downloading more online videos.

* Accelerated the speed of loading your iDevice contents.

* Simplified the connection process between AirTrans and PC.

* Improved UI for a better experience.

* Updated 16 multi-languages.

Version 2.0

What's New:

+ New Online Video Downloader to download videos from 100+ websites including Instagram, Youtube to PC, iPhone & iPad

+ New iOS Cleaner to remove kinds of junk files and free up more storage space on iOS devices

+ Newly supported Contacts management to manage, backup & restore contacts between iOS devices and PC

+ New & Modern UI brings more friendly and easy-to-use user experience

+ Improved 1-click solution to rapidly transfer photos, music, videos and contacts from iOS device to PC

+ Supported displaying more detailed information about the connected iOS device

+ Supported 15 languages

* More can be discovered by you

Version 1.0.2

What's New:

• Content to iTunes is now available to transfer music, videos, podcasts and voice memos to iTunes with only 1-click

• better compatibility with iTunes

• improved Music and Videos modules for higher transfer success rates

• optimzied UI for better user experience

• fixed a rare crash when using
  

Version 1.0.1

What’s New:

• supports Dutch, French, German

• fixes various bugs

Version 1.0.0

What’s New:

• manage files – import, export and delete photos, videos, music, books, podcasts and voice memos across iOS devices and Mac

•  batch transfer – 1-click to transfer files between iTunes, Mac and iOS devices in bulk

• intuitive UI – offer a simple and inspiring navigation experience

• support iOS 10 – optimized for the latest iOS 10

1. Open IOTransfer, click Options icon at the top right of the main screen to click the License button.

Please refer to the picture below:

2. Click the Refresh link to open a new registration window.

Please refer to the picture below:

3. Copy & Paste to enter your new/renewal license code, and click the Activate button to get the new service time.

Please refer to the pictures below:

1. Open IOTransfer, click the Activate icon at the bottom right of the main screen to open the registration window.

Please refer to the picture below:

2. Click the Enter Code button to enter your license code in the License Code box, and click the Activate button to get PRO version.

Please refer to the pictures below:

1. Open IOTransfer Trial, click the Activate icon at the bottom right of the main screen to open the registration window.

Please refer to the picture below:

2. Click Enter Code to enter your license code in the License Code box, and click the Activate button to get PRO version.

Please refer to the pictures below: